Human Performance Improvement
Human Performance Improvement – How To…
The picture above is from 1927. It represents what was acceptable human performance in 1927 (almost 100 years ago). But this may not be acceptable human performance today.
Your management may want fewer human errors. If human performance at your facility lags behind what your management thinks is acceptable, you may need to improve human performance. But how do you improve human performance? With a human performance improvement program! Change your human performance improvement techniques from those used in the last century to modern techniques you should be applying today.
I developed my first human performance improvement program back in 1985. It’s an interesting story of how I came to do that, but … that story is for another time. The point of this post is to discuss how YOU can develop your company’s human performance improvement program.
What Do YOU Need To Know About Human Performance Improvement?
Before you start developing a human performance improvement program, you should probably know something about human error. There is a whole field of study about this called human factors or ergonomics.
When I started designing my first human performance improvement program, I had just finished my Master’s Degree with an emphasis on Human Factors. Also. I had just left the Nuclear Navy with extensive experience in high-reliability operations. Therefore, I had a pretty good background to develop a program. But I wasn’t yet a Certified Ergonomist (that came a few years later when they established the first certification program).
You probably don’t have time to get a Human Factors Master’s Degree or spend seven years in the Nuclear Navy to get a background to develop a human performance improvement program. What should you do? I would recommend:
- Get as much information as you can about human factors.
- Review other human error reduction/human performance improvement programs.
- Review the large variety of human error reduction techniques being taught to understand how they work and their human factors basis.
- Get feedback or test how the various human performance improvement tools work.
That’s a pretty good list.
Read the Book
Getting all this information is a lot of work. How do I know? Because I’ve done it. I did this to get the information that I used to write our book, Stopping Human Error.
But there is another way to get the information…
Attend the Stopping Human Error Course
Great news. We developed a 2-day course that has lots of the information suggest above. And the course is being offered as a hybrid (both in-person and virtually) on June 14-15.
The course is designed to help you develop a custom human performance improvement program that best fits the needs of your company.
What are some of the factors that go into building your custom human performance improvement program? Here’s a slide (used by permission) from the course…
The improvement program checklist (mentioned above) comes from Book 2, TapRooT® Root Cause Analysis Implementation – Changing the Way Your Company Solves Problems.
By the way, you get Book 10, Stopping Human Error, when you attend the Stopping Human Error Course.
What’s in the Stopping Human Error Course?
Here is the course outline:
Stopping Human Error Course Outline
Day 1 (9:00am to 5:00pm)
- Foundations of Improving Human Performance
- Resilience and Safeguards
- Using TapRooT® Root Cause Analysis for Reactive Problem Analysis
- Using TapRooT® Human Performance Best Practices Proactively
- Human Engineering
- Management System
- Work Direction
- Quality Control
- Stopping Normalization of Deviation
- Pre-Job Hazard Analysis
- Pre-Job Briefs
- Personal Safety Assessment
Day 2 (9:00am to 5:00pm)
- Applying Critical Human Action Profile Proactively
- Human Performance Improvement Technology
- Procedure Use/Adherence
- Place Keeping
- Independent Verification
- Three-Way Communication
- Pre-Job Brief
- Personal Safety Assessment
- Observation and Coaching
- Post-Job Brief
- Concurrent Verification
- Questioning Attitude
- Time Out
- Attention to Detail
- Management of Change
- Error Traps and Precursors
- Validate Assumptions
- Do Not Disturb Sign
- Conservative Decision Making
- Admiral Rickover and “Facing the Facts”
- Which Tools Will Work Best for You?
- Sample Plan/Suggested Plan
- Customizing Your Plan
- Present Your Plan, Benchmarking, and Feedback
With the exercises built-in to try the techniques, this is an active, quick-moving 2-day course.
You will leave this course with a clear understanding of methods to improve human performance and a custom plan to apply those methods at your company.
Three Easy Steps to Human Performance Improvement
So, here are the three easy steps to building your company’s custom human performance improvement program:
- Register for the Stopping Human Error Course.
- Attend the Stopping Human Error Course.
- As part of the course, develop your company’s human performance improvement program.
That makes building a human performance improvement plan easy.
When/Where is the Next Stopping Human Error Course?
When is the next Stopping Human Error Course?
Where is the in-person Stopping Human Error Course being held? Knoxville, TN on June 14-15 just before the 2021 Global TapRooT® Summit (also in Knoxville on June 16-18). (Of course, the virtual course is wherever you have a good internet connection.)
CLICK HERE to register for the Stopping Human Error Course on June 14-15.
Don’t wait. Register NOW! Human errors can be expensive and you want to prevent them!
Mark Paradies and Alex Paradies Discuss Human Performance Improvement
Here is a video with Alex Paradies and Mark Paradies (the Stopping Human Error Course instructors) discussing the book and the course…