September 16, 2020 | Susan Napier-Sewell

Using TapRooT® Root Cause Analysis for Quality Issues: A TapRooT® TV Video Premiere

Quality is something we can all relate to, wouldn’t you agree?

In turn, we can relate to quality issues. Say you purchased a product that turned out to be defective. What do you do? Either have it fixed or return it for another?

What do we call a quality issue, and, how do we frame quality issues?

You may pose the following questions about quality escape/quality release:

  • What were the conditions adverse to quality you are trying to prevent?
  • What was the worst consequence of the condition adverse to quality?

The premiere of new TapRooT® TV videos on Wednesdays is at 2:00 pm, on Facebook and YouTube. Below is the latest TapRooT® TV video experience.

Either before or after you watch or listen to today’s TapRooT® TV, be sure to read the excellent article by Mark Paradies, “Are Your Safety, Quality, and Equipment Reliability Improvement Initiatives Falling Behind Because of COVID?

Quality uses a lot of different tools but most tools rely on the experience of the investigator

Notably among them are 5 WHYs, FEMA, Fishbone, 8-step problem-solving. However, in these methodologies, we agree with the critics who note repeat failures and state that the aforementioned investigations often miss the mark and had weak corrective actions, if any.

You need to use a system that produces consistent quality root cause analysis

But, if you know what to ask about in an investigation—which often reveals whether you are experienced or inexperienced as an investigator—you’ll find tenability is critical for quality results. Also critical to quality root cause analysis are knowing how important it is to be proactive and to use audits.

Quality investigations take more time to do but also save time

How is that so? A quality investigation leads to better investigations by spending more time on tools and techniques like evidence collection, identifying all of the mistakes, errors, and failures that lead to the incident, and analyzing those mistakes, errors, and failures in a systematic way.

However, the time is well spent because quality investigations help stop human errors and repeat incidents. So, there are fewer incidents to investigate, plus you’ll avoid accidents, injuries, and equipment downtime.

Want to learn more about quality in your root cause analysis?

The TapRooT® book, Book 8: TapRooT® Performance Measures and Trending for Safety, Quality, and Business Management was written expressly to help learners/practitioners of root cause analysis.

Work smarter, not harder

Join a TapRooT® Root Cause Analysis training course or a webinar to learn how to conduct better investigations. For example, in the Grading Investigations webinar, you will learn a method to evaluate your investigations with consistency, and use that knowledge to coach your investigators to improve their skills.

 

Categories
Courses & Training - Local Attractions, Investigations, Operational Excellence, Quality, Root Cause Analysis
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