December 11, 2020 | Susan Napier-Sewell

Do you have work issues that need resolution but are taboo topics?

Are there some issues that could be resolved through RCA but considered taboo topics at your company?

Think about it. Perhaps these issues, or “taboo topics,” aren’t even concretely identified, for one reason or another. In this recent TapRooT® TV video premiere “Hiding from Root Causes (Taboo RCA Topics),” Alex Paradies and Benna Hughes discuss how to handle these taboo topics that you may be avoiding. This knowledgeable duo also explores why it’s important to make sure these so-called “taboo RCA topics” are covered.

This is essential: You don’t want blame or biases to get in the way of complete investigations. Check out Alex and Benna (above) in today’s video premiere.

Getting all the information is so important when you are gathering your evidence

We discuss what information employees are likely to give you and what they are likely to avoid.  No one wants to place blame on a supervisor or a coworker. So, often, particular topics remain securely slipped “under the rug” because of this.
 
Also, how can you tell if there is an issue with this in your investigations? Listen as Alex shares great tips for figuring this out.  And we will give you some tips on how to make sure you’re getting the whole story so you can fix the issues in a blameless manner and stop these issues from continuing to occur.

Improve your investigative-interviewing skills and evidence collection

Solid evidence collection and interviewing techniques are critical to great investigations. It’s important to stick to the facts; otherwise, it’s easy to develop ineffective corrective actions. Don’t try to develop fixes for what you assume happened!
 
To improve your interviewing skills during an investigation, contact us to add Evidence Collection and Interviewing Techniques to one of your courses. Learn more by checking out the amazing TapRooT® Book 7: Evidence Collection and Interviewing Techniques to Sharpen Investigative Skillscoauthored by TapRooT® Instructor and Editorial Director Barb Carr.
 
We also have a very popular webinar you would benefit from: Evidence Collection and Investigative Interviewing.

Register now for the one conference you must attend in 2021

The 2021 Global TapRooT® Summit, June 14-18, 2021, in Knoxville, Tennessee, is the best setting to help you develop your roadmap to success. You will also meet industry leaders and network with other professionals.

Look through the 2021 Global TapRooT® Summit schedule to browse the tracks and then . . .

  1. Peruse and take advantage of the Pre-Summit Courses (June 14-15).
  2. Read Summit FAQ.
  3. Save money! Register 3 or more attendees simultaneously for a discount. Also, save when you register for the 3-day Summit plus a 2-day Pre-Summit course.

Join us every week for the TapRooT® TV video premiere

The premiere of new TapRooT® TV videos on Wednesdays is at 12:00 pm, on Facebook and YouTube. You may also listen to the conversation on the TapRooT® podcast. Of course, you may always listen/watch at your convenience via these links, even if you miss the Wednesday premiere.

Categories
Courses & Training, Human Performance, Implementation, Investigations, Root Cause Analysis
Show Comments

Leave a Reply

Your email address will not be published. Required fields are marked *